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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Christopher Ashby

July 22, 2026

5  out of  5
rating by Christopher Ashby
"This is a location that makes you feel like home with family.Kierra was excellent with all that o asked for. Her customer service was 10 star."
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Keith Russell

July 17, 2026

5  out of  5
rating by Keith Russell
"Mr Jimmy Watts is a Great Person he has done Alot for me personally and had given me GREAT ADVICE him and his staff are very professional"
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Alana Robinson

July 17, 2026

5  out of  5
rating by Alana Robinson
"10/10 would recommend! Everyone was friendly, knowledgeable, and about business; especially Kiarra R.
She took the time to explain everything, gave me great advice, and made sure I felt confident in my decision when opening up a life insurance policy. Even after everything was set up, she makes sure I'm always taken care of. I would recommend her without a doubt!

If you're looking for an insurance agency that provides great customer service and really looks out, stop by Jimmy Watts -State Farm agency ❤️"
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Rhonda Robinson

July 17, 2026

5  out of  5
rating by Rhonda Robinson
"From the moment you enter in the office of Jimmy Watts StateFarm. The staff is extremely amazing. The way they greet you with excitement and full of energy to assist you with whatever your situation may be. It was all about the team working together for me👏🏽👏🏽!!! Kiarra was the one who helped me. She paid full attention to my details. Kiarra explained to me different options that I could choose from and before I knew it she knew the right plans that I was looking for. Kiarra made my visit to StateFarm a memorable one. I highly recommend Kiarra and the rest of the wonderful staff there to take care of you."
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Tasheema Jernigan

July 16, 2026

5  out of  5
rating by Tasheema Jernigan
"I had an excellent experience working with Kiarra at Jimmy Watts State Farm. She provided outstanding customer service while helping me with my insurance policy. She was friendly, knowledgeable, and made the entire process quick and stress-free. Kiarra took the time to answer all of my questions, explained everything clearly, and made sure we had the coverage I needed. Her professionalism and positive attitude truly stood out. I really appreciate her patience and willingness to help. If you’re looking for exceptional customer service, I highly recommend asking for Kiarra!"
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Cisco T (Cisco)

June 18, 2026

5  out of  5
rating by Cisco T (Cisco)
"Best StateFarm office in the city! Jimmy Watts has been doing this a long time and knows his stuff, along with the staff, the ladies are a delight, Aja is stupendous! The best part about the office is the driving school. They have great instructors with vast knowledge. If your kids or if you’re an adult that is in need driving lessons go to Southeastern Regional. Not the other one! 😒"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Terrance Nolan

October 4, 2025

5  out of  5
rating by Terrance Nolan
"I appreciate the awesome customer service rendered to include the quick response to my request in fulfilling my insurance needs! Thank You!!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Victoria Neff

August 26, 2025

1  out of  5
rating by Victoria Neff
"Crappy is all I have to say!"
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Carla Adams

August 6, 2025

5  out of  5
rating by Carla Adams
"Jimmy Watts and his staff are great people through and through!! If anyone is looking for an ethical, caring State Farm Agency this is the one!!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Keia Tarver

July 14, 2025

5  out of  5
rating by Keia Tarver
"Despite my demanding work schedule, I was thoroughly impressed by Cenda's exceptional professionalism and helpfulness. Although I wasn't able to secure car insurance at this time, her outstanding handling of my situation has earned my loyalty, and I will definitely return in six months. I appreciate the meticulous attention to detail and her supportive demeanor throughout the process, which has inspired me to come back and explore more options in the future."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Marilyn Stidham

July 3, 2025

5  out of  5
rating by Marilyn Stidham
"Very courteous, efficient, and professional. It's a pleasure working with them."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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V Jord

June 25, 2025

5  out of  5
rating by V Jord
"I have been working with this insurance agency since I was in college, the trust, compassion, and professionalism has been top tier. I even relocated to Atlanta and continued due to the professionalism and family feel. Truly have enjoyed my time working with them from house to car to having short term and much more. I never feel rushed and they walk me through all the many questions :). If you are looking for a quality agent, GO with Jimmy Watts."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Lawanna Smith

June 18, 2025

5  out of  5
rating by Lawanna Smith
"LaKesha was amazing! She went above and beyond to resolve my issue regarding being reimbursed for paying for my car door unlock out of pocket. I had calling for the last 3 days trying to get my money back. After speaking with her she helped me understand how quick and easy the process was. I appreciate her for all of her help."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Christinia Lemons, BC-LMT OMT CMLDT CMMP

June 17, 2025

5  out of  5
rating by Christinia Lemons, BC-LMT OMT CMLDT CMMP
"It's reassuring to have confidence in the support system provided by State Farm agent Jimmy Watts team. Working with Aja to get my business rental/liability insurance policy started was a positive experience.
Thank for all you do."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jeffery Davis, Sr

June 17, 2025

5  out of  5
rating by Jeffery Davis, Sr
"I had a fantastic experience with Jimmy Watts State Farm office. The State Farm agent “Lakeshia” provided impeccable service. Lakeshia, was very knowledgeable of the services the office provided. She was able to explain the services to me clear and concisely. The services provided were within my budget. I was very impressed by the professionalism and the quality time she spent ensuring all my family needs were met. The efficiency and punctuality of Jimmy Watts staff are remarkable. I truly recommend them for any of your insurance needs. One very satisfied customer 😀😀😀"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Cindy Klepak

June 11, 2025

5  out of  5
rating by Cindy Klepak
"Dealing with Jimmy Watts and his very professional, caring and attentive staff (Nicole you are awesome), I feel that they have surpassed being a “Good Neighbor”, They are “Good Friends”. We were shifted by State Farm to Jimmy Watts office when our long time agent passed away. Admittedly, I was skeptical and worried that the treatment we were used to by our previous agent of 40+ years was long over. Well, let me say that it was a non issue. We have been so impressed and appreciative of the “extra effort and care” that we have received in dealing with Jimmys office, I cannot recommend them highly enough!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Nikki Walker

June 5, 2025

5  out of  5
rating by Nikki Walker
"Tried to get insurance with State Farm but I had some issues with some stuff that prevented me from getting it. That being said Cenda was the agent who was helping me and she exhausted every avenue trying to help me. To me that is the epitome of GREAT customer service. I will be coming back once i take care of some things"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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TheOne2WATCH FOR

May 8, 2025

5  out of  5
rating by TheOne2WATCH FOR
"This insurance company prioritizes the well-being of families. They offer valuable resources and educational materials. Their commitment to clear communication fosters trust and understanding. Clients appreciate the supportive and helpful atmosphere. Choosing the right insurance can bring peace of mind."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Rodney Close

March 27, 2025

5  out of  5
rating by Rodney Close
"Extremely professional and thorough!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Asia Gibson

February 11, 2025

1  out of  5
rating by Asia Gibson
"Horrible customer services raises my bill every month for no reason"
We responded:
"We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Providing excellent insurance services is our top priority, please contact us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we hope to have the opportunity to improve."
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Dixie Harris

January 15, 2025

5  out of  5
rating by Dixie Harris
"I was given the information I had asked for. A very knowledgeable and courteous agent."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Marilyn Brown

January 2, 2025

5  out of  5
rating by Marilyn Brown
"I'm a new client of Mr.J.Watts. I really Love my new Agent and the Ladies up front!! Laura and Nicole are Gems anything I need help with, questions answered, additional information, find ways to help you save their Spot On. Customer Service is WOW! These ladies know the Business. Keep doing A Great Work 🥰"
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Twilla Talk (TwillaTalk)

December 28, 2024

5  out of  5
rating by Twilla Talk (TwillaTalk)
"This agency is the best I've every dealt with. At my WOMAN OF A CERTAIN AGE 😁 that's saying alot!
They are timely, efficient, courteous, and a downright joy to communicate with. Yep I said "joy". I'm usually smiling during each conversation I've every had with because of their willingness and concentrated effort to help me keep better rates on my many valuables. Keep up the great work and the impeccable integrity."
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Jeannie Bulloch

July 24, 2024

5  out of  5
rating by Jeannie Bulloch
"Their office is always going above and beyond my expectations for amazing service! I have recommended them to all of my friends and family! After several years with State Farm, I am still impressed with their trustworthiness and knowledgeability of insurance!! I love working with Kesha in his office! She always makes sure I am 100 percent understanding my policies and making sure O am only getting exactly what I am asking for!"
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Fred L. Williams

April 20, 2024

5  out of  5
rating by Fred L. Williams
"EXCELLENT EVERYONE THERE IS VERY IS VERY GOOD AN THERE TO HELP YOU WITH ANYTHING.. EXCELLENT!"